TERMS AND CONDITIONS
YOU THE CUSTOMER & US
YOU – means the customer, this will depend on the cover you have selected and be subject to the terms and conditions and exclusions applied to each membership.
US – means Motoring Assistance Limited (Company Number 10467192) trading as: “Motoring Assistance and/or www.motoringassistance.com”, Write to us at: Kemp House, 152-160 City Road, London, England, EC1V 2NX or email us at: [email protected]
IN THE EVENT OF A BREAKDOWN
OR IN THE EVENT OF AN ACCIDENT
Broken down in the UK? Call us on 0330 113 2433(Option 1) – Lines open 24/7
Had an accident? Call us on 0330 113 2433(Option 2) – Lines open 24/7
Need a quote? Call us on 0330 113 2433(Option 3) – Lines open Monday to Thursday 09:00 to 17:00 & Friday 09:00 to 15:00
For changes to your policy and all other queries email us at: [email protected] or call us on 0330 113 2433 (Option 4) – Lines open Monday to Thursday 09:00 to 17:00 & Friday 09:00 to 15:00
Our operators will ask you for the following information:
Once the arrangements have been made with a recovery operator, we will contact you with the updated information, including the estimated time of arrival. Therefore, please keep your mobile phone switched on and available to take calls at any time. Please avoid using you phone for unnecessary calls etc, which may make it difficult for Us to get through.
You will be asked to remain with or nearby your vehicle until the recovery operator arrives. Once the recovery operator arrives at the scene please be guided by their safety advice. If you have broken down on a motorway and have no means of contacting us, or are unaware of your location, please use the nearest SOS box and advise the emergency services of our telephone number. Each 100m marker has the direction of the nearest telephone.
Please note
CONDITIONS OF ACCIDENT ASSISTANCE
The following conditions apply to your membership. We may reject you assistance or cancel your membership if you or any driver refuses to comply with these conditions.
Accidents where you are at Fault
Accidents where you are not at Fault
CONDITIONS OF MEMBERSSHIP
The following conditions apply to your membership. We may reject you assistance or cancel your membership if you or any driver refuses to comply with these conditions.
DEFINITIONS
Our Membership contains specific wording with definitions which we have set out to ensure these are clear and which form part of contract between you and us.
Accidents
Means either your Vehicle or the vehicle you were driving was in a collision and subject to an unexpected incident.
Fault
An accident where you are considered to be to blame. Where you are to blame the insurers cant recover costs from someone else.
Non-Fault
An accident where you are considered not to be to blame. Where you are not at blame your insurer can recover the cost of the claim from someone else.
Breakdown / Broken Down
Means either your Vehicle or the vehicle you were driving has experienced a none pre-existing mechanical fault which may include loss of power from the battery which is preventing the vehicle from being driven safely on the public Highway. For the purpose of this definition we include damage or faults with tyres save for any deliberate damage or interference including: Flood, Fire, Theft, Deliberate Damage or Vandalism. Putting the wrong fuel in the Vehicle or mis-fuelling is not included in this cover.
Any mechanism which cools the vehicle or controls the temperature is not therefore considered a breakdown under our terms and conditions except in the circumstance the mechanism prevents the vehicle from being driven safely. You may be required to make subsequent arrangements for the repair or recovery in this scenario.
Caravan / Trailer
Means either your Vehicle or the vehicle you were driving was towing any caravan or trailer that adheres to the
following specifications: Max Weight (gross): 3 tonnes, Max Length: 7.0 metres (23 feet) including draw bar and coupling and Max Width: 2.44 metres (8 feet)
Excess / Cover Uplift
Means a payment which you may be required to pay under the contract and in addition to your monthly or annual payments.
Home
Means the home address registered with us when setting up the cover. Any changes to your address must be made in writing to us at least 72 hours before requesting any assistance or recovery under this contract.
Start Date
This is the date at 12:00am on which the cover starts from, agreed by Us, and will be after the 72 hour inception period.
Start of Membership
Your contract with us will not commence until 72 hours after your first payment. This may prevent you from accessing services from us until 72 hours has passed.
Vehicle Value
Means the reasonable cost determined by us to replace the vehicle taking in considering the make, model, age and condition of the vehicle from databases and information obtained from the motor industry or insurance businesses.
Membership
Means the membership contracted for between You and Us specifically, a vehicle or the vehicle you are driving.
You
Means the individual(s) named and identified on the Membership Details.
Membership Information
Means the contract or electronic documentation with information about You or the individual named in it for the purpose of the membership and forms part of the terms under the terms and conditions.
Membership Details
Means the terms and conditions set out within the document.
Misfuelling
Means the Vehicle or Vehicle you are driving which has been re-fuelled with the wrong fuel for that make, model or engine of that vehicle.
Personal Use
Means the Vehicle is not used for delivery, transportation service or service involving carriage of goods or being used for public or private hire on the public highway in association with a business or for commercial gain.
Recovery Operator
Means any individual or company appointed or instructed by Us to provide any assistance or recovery for You on behalf of us.
Roadworthy Condition
Means that the Vehicle is fully insured, has a road fund license, holds a current MOT certificate and has been properly maintained and serviced in line with the manufacturer’s guidelines. There also must be no known faults with the Vehicle.
Assistance Request
Means any request for assistance, service or a benefit under any section of this Membership.
Temporary Repair
Means any repair work that is untaken by any of our Recovery Operators.
Term
Means the duration of this Membership commencing from the Join Date as stipulated on Your Membership details.
Territorial Limits
Means England, Scotland, Wales, Northern Ireland and the Isle of Man.
Vehicle
Means any car, motorcycle or moped which complies with the following specifications and is used for Personal
Use only. Max Weight (gross): 3 tonnes, Max Length: 5.5 metres (18 feet) and Max Width: 2.3 metres (7.5 feet)
YOUR MEMBERSHIP
These terms and conditions apply to you the member and the vehicle outlined in the membership document.
The maximum payable for any assistance request from any one breakdown, including reimbursement costs is £1500.00, or the current market value of the vehicle.
If Your Vehicle suffers a breakdown and You require assistance within the United Kingdom, and the location is further than one mile from your home address we will;
Before one of the above services are carried out our experienced team will consider, the time of day, type of repair required, number of passengers, your location and/or anything that is discussed with our team.
Please note: In the event that assistance is required because the vehicle has a flat, blown or punctured tyre the following will apply:
ADD-ONS
These benefits will only be included if the add-on has been purchased along with the saver membership.
Nationwide Recovery
This add-on removes the 20 miles radius limitation for recovery meaning we will recover your Vehicle to a suitable place of repair, your home address or journey destination anywhere within the United Kingdom.
Home Start
This add-on means that we will provide assistance if your vehicle has broken down at your home address.
Onward Travel
Means we will reimburse the travel expenses for the driver and up to 4 additional passengers to any destination within the United Kingdom, up to a maximum of £100 per person. All receipts must be kept and provided to Us before any expenses are reimbursed.
Unlimited Callouts
This removes the 3 callouts per annum restriction. If excess is outlined in the membership document the excess will still be chargeable for each claim.
Lost Key Assistance
This add-on means we will still provide assistance when you have lost or damaged your keys. We will not cover the cost of any replacement keys or parts for your vehicle.
GENERAL CONDITIONS AND EXCLUSIONS OF MEMBERSHIP
If we are unable to carry out a Temporary Repair to your vehicle and You require recovery any caravan or trailer being towed will not be covered and there will be an additional cost for recovery. All faults with any caravan or trailer are not covered under the membership.
Recovery of the vehicle with travel for the driver and four additional passengers only is covered under this membership.
COMPLAINTS
We are committed to providing an exceptional level of service and do everything we can to make sure we meet our own high standards. However, we realise that sometimes things go wrong and there may be occasions when you feel you have cause for complaint. When this happens, we want to hear about it do that we can try to put the matter right. If you wish to register a complaint, please contact us:
Telephone: 0330 113 2433
Email: [email protected]
In Writing: Kemp House, 152-160 City Road, London, England, EC1V 2NX
To enable us to remedy the situation in a speedy and efficient manner, we have a documented, formal complaints procedure, a summary of which is outlined below.
Your statutory rights are not affected if you choose to follow the complaints procedure above. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
CANCELATION
You have the right to cancel this cover within 14 days of the start date of the cover without giving any reasons and you will receive a full refund unless a claim has been made. We may keep an amount that reflects the administrative costs of arranging and cancelling the cover at our discretion.
We reserve the right to withdraw and cancel your membership if you fail to pay premiums or instalments of premiums on demand, or fail within seven days of a written request from us, to provide any documentation of information required by us. In the event of us cancelling a cover after its beginning or its renewal our fees or commission will not be returnable.
We reserve the right to cancel your membership at any time without prior notice, if no claims have been made during the term of this membership then you will be refunded in full.
We reserve the right to refuse service if we suspect any type of fraudulent activity.
Motoring Assistance shall not be bound to accept renewal of any membership and may cancel any membership at any time without prior notice where there is a valid reason for doing so. A cancellation letter will be sent to you at your last known address. Valid reasons may include but are not limited to:
Provided the premium has been paid in full you will be entitled to a proportionate rebate of premium in respect of the unexpired period of the membership provided there has been no claim.
YOUR INFORMATION
Motoring Assistance Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with www.motoringassistance.com terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information by email or text from us about other services or products (as applicable) from us. You can normally do this by ticking specific boxes on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your name and email.
Any information that you provide to Motoring Assistance Limited is managed by Motoring Assistance Ltd, which is registered as a data controller with the Information Commissioners Office in England under notification number: ZA462447. If you have any queries about the information, we hold about you, please contact us at [email protected] or write to us at Motoring Assistance Limited, Kemp House, 152-160 City Road, London, England, EC1V 2NX
For further information about how Motoring Assistance ltd use your data please go to our PRIVACY POLICY.
HOW TO CONTACT US
Broken down in the UK? Call us on: 0330 113 2433(Option 1)
Had an accident? Call us on: 0330 113 2433(Option 2)
For changes to your policy and all other queries, call us on: 0330 113 2433 (Option 3)
If you are hard of hearing, you can email us on: [email protected]
You can write to us at: Kemp House, 152-160 City Road, London, England, EC1V 2NX
TERMS AND CONDITIONS
YOU THE CUSTOMER & US
YOU – means the customer, this will depend on the cover you have selected and be subject to the terms and conditions and exclusions applied to each membership.
US – means Motoring Assistance Limited (Company Number 10467192) trading as: “Motoring Assistance and/or www.motoringassistance.com”, Write to us at: Kemp House, 152-160 City Road, London, England, EC1V 2NX or email us at: [email protected]
IN THE EVENT OF A BREAKDOWN
OR IN THE EVENT OF AN ACCIDENT
Broken down in the UK? Call us on 0330 113 2433(Option 1) – Lines open 24/7
Had an accident? Call us on 0330 113 2433(Option 2) – Lines open 24/7
Need a quote? Call us on 0330 113 2433(Option 3) – Lines open Monday to Thursday 09:00 to 17:00 & Friday 09:00 to 15:00
For changes to your policy and all other queries email us at: [email protected] or call us on 0330 113 2433 (Option 4) – Lines open Monday to Thursday 09:00 to 17:00 & Friday 09:00 to 15:00
Our operators will ask you for the following information:
Once the arrangements have been made with a recovery operator, we will contact you with the updated information, including the estimated time of arrival. Therefore, please keep your mobile phone switched on and available to take calls at any time. Please avoid using you phone for unnecessary calls etc, which may make it difficult for Us to get through.
You will be asked to remain with or nearby your vehicle until the recovery operator arrives. Once the recovery operator arrives at the scene please be guided by their safety advice. If you have broken down on a motorway and have no means of contacting us, or are unaware of your location, please use the nearest SOS box and advise the emergency services of our telephone number. Each 100m marker has the direction of the nearest telephone.
Please note
CONDITIONS OF ACCIDENT ASSISTANCE
The following conditions apply to your membership. We may reject you assistance or cancel your membership if you or any driver refuses to comply with these conditions.
Accidents where you are at Fault
Accidents where you are not at Fault
CONDITIONS OF MEMBERSSHIP
The following conditions apply to your membership. We may reject you assistance or cancel your membership if you or any driver refuses to comply with these conditions.
DEFINITIONS
Our Membership contains specific wording with definitions which we have set out to ensure these are clear and which form part of contract between you and us.
Accidents
Means either your Vehicle or the vehicle you were driving was in a collision and subject to an unexpected incident.
Fault
An accident where you are considered to be to blame. Where you are to blame the insurers cant recover costs from someone else.
Non-Fault
An accident where you are considered not to be to blame. Where you are not at blame your insurer can recover the cost of the claim from someone else.
Breakdown / Broken Down
Means either your Vehicle or the vehicle you were driving has experienced a none pre-existing mechanical fault which may include loss of power from the battery which is preventing the vehicle from being driven safely on the public Highway. For the purpose of this definition we include damage or faults with tyres save for any deliberate damage or interference including: Flood, Fire, Theft, Deliberate Damage or Vandalism. Putting the wrong fuel in the Vehicle or mis-fuelling is not included in this cover.
Any mechanism which cools the vehicle or controls the temperature is not therefore considered a breakdown under our terms and conditions except in the circumstance the mechanism prevents the vehicle from being driven safely. You may be required to make subsequent arrangements for the repair or recovery in this scenario.
Caravan / Trailer
Means either your Vehicle or the vehicle you were driving was towing any caravan or trailer that adheres to the
following specifications: Max Weight (gross): 3 tonnes, Max Length: 7.0 metres (23 feet) including draw bar and coupling and Max Width: 2.44 metres (8 feet)
Excess / Cover Uplift
Means a payment which you may be required to pay under the contract and in addition to your monthly or annual payments.
Home
Means the home address registered with us when setting up the cover. Any changes to your address must be made in writing to us at least 72 hours before requesting any assistance or recovery under this contract.
Start Date
This is the date at 12:00am on which the cover starts from, agreed by Us, and will be after the 72 hour inception period.
Start of Membership
Your contract with us will not commence until 72 hours after your first payment. This may prevent you from accessing services from us until 72 hours has passed.
Vehicle Value
Means the reasonable cost determined by us to replace the vehicle taking in considering the make, model, age and condition of the vehicle from databases and information obtained from the motor industry or insurance businesses.
Membership
Means the membership contracted for between You and Us specifically, a vehicle or the vehicle you are driving.
You
Means the individual(s) named and identified on the Membership Details.
Membership Information
Means the contract or electronic documentation with information about You or the individual named in it for the purpose of the membership and forms part of the terms under the terms and conditions.
Membership Details
Means the terms and conditions set out within the document.
Misfuelling
Means the Vehicle or Vehicle you are driving which has been re-fuelled with the wrong fuel for that make, model or engine of that vehicle.
Personal Use
Means the Vehicle is not used for delivery, transportation service or service involving carriage of goods or being used for public or private hire on the public highway in association with a business or for commercial gain.
Recovery Operator
Means any individual or company appointed or instructed by Us to provide any assistance or recovery for You on behalf of us.
Roadworthy Condition
Means that the Vehicle is fully insured, has a road fund license, holds a current MOT certificate and has been properly maintained and serviced in line with the manufacturer’s guidelines. There also must be no known faults with the Vehicle.
Assistance Request
Means any request for assistance, service or a benefit under any section of this Membership.
Temporary Repair
Means any repair work that is untaken by any of our Recovery Operators.
Term
Means the duration of this Membership commencing from the Join Date as stipulated on Your Membership details.
Territorial Limits
Means England, Scotland, Wales, Northern Ireland and the Isle of Man.
Vehicle
Means any car, motorcycle or moped which complies with the following specifications and is used for Personal
Use only. Max Weight (gross): 3 tonnes, Max Length: 5.5 metres (18 feet) and Max Width: 2.3 metres (7.5 feet)
YOUR MEMBERSHIP
These terms and conditions apply to you the member and the vehicle outlined in the membership document.
The maximum payable for any assistance request from any one breakdown, including reimbursement costs is £1500.00, or the current market value of the vehicle.
If Your Vehicle suffers a breakdown and You require assistance within the United Kingdom, and the location is further than one mile from your home address we will;
Before one of the above services are carried out our experienced team will consider, the time of day, type of repair required, number of passengers, your location and/or anything that is discussed with our team.
Please note: In the event that assistance is required because the vehicle has a flat, blown or punctured tyre the following will apply:
ADD-ONS
These benefits will only be included if the add-on has been purchased along with the saver membership.
Nationwide Recovery
This add-on removes the 20 miles radius limitation for recovery meaning we will recover your Vehicle to a suitable place of repair, your home address or journey destination anywhere within the United Kingdom.
Home Start
This add-on means that we will provide assistance if your vehicle has broken down at your home address.
Onward Travel
Means we will reimburse the travel expenses for the driver and up to 4 additional passengers to any destination within the United Kingdom, up to a maximum of £100 per person. All receipts must be kept and provided to Us before any expenses are reimbursed.
Unlimited Callouts
This removes the 3 callouts per annum restriction. If excess is outlined in the membership document the excess will still be chargeable for each claim.
Lost Key Assistance
This add-on means we will still provide assistance when you have lost or damaged your keys. We will not cover the cost of any replacement keys or parts for your vehicle.
GENERAL CONDITIONS AND EXCLUSIONS OF MEMBERSHIP
If we are unable to carry out a Temporary Repair to your vehicle and You require recovery any caravan or trailer being towed will not be covered and there will be an additional cost for recovery. All faults with any caravan or trailer are not covered under the membership.
Recovery of the vehicle with travel for the driver and four additional passengers only is covered under this membership.
COMPLAINTS
We are committed to providing an exceptional level of service and do everything we can to make sure we meet our own high standards. However, we realise that sometimes things go wrong and there may be occasions when you feel you have cause for complaint. When this happens, we want to hear about it do that we can try to put the matter right. If you wish to register a complaint, please contact us:
Telephone: 0330 113 2433
Email: [email protected]
In Writing: Kemp House, 152-160 City Road, London, England, EC1V 2NX
To enable us to remedy the situation in a speedy and efficient manner, we have a documented, formal complaints procedure, a summary of which is outlined below.
Your statutory rights are not affected if you choose to follow the complaints procedure above. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
CANCELATION
You have the right to cancel this cover within 14 days of the start date of the cover without giving any reasons and you will receive a full refund unless a claim has been made. We may keep an amount that reflects the administrative costs of arranging and cancelling the cover at our discretion.
We reserve the right to withdraw and cancel your membership if you fail to pay premiums or instalments of premiums on demand, or fail within seven days of a written request from us, to provide any documentation of information required by us. In the event of us cancelling a cover after its beginning or its renewal our fees or commission will not be returnable.
We reserve the right to cancel your membership at any time without prior notice, if no claims have been made during the term of this membership then you will be refunded in full.
We reserve the right to refuse service if we suspect any type of fraudulent activity.
Motoring Assistance shall not be bound to accept renewal of any membership and may cancel any membership at any time without prior notice where there is a valid reason for doing so. A cancellation letter will be sent to you at your last known address. Valid reasons may include but are not limited to:
Provided the premium has been paid in full you will be entitled to a proportionate rebate of premium in respect of the unexpired period of the membership provided there has been no claim.
YOUR INFORMATION
Motoring Assistance Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with www.motoringassistance.com terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information by email or text from us about other services or products (as applicable) from us. You can normally do this by ticking specific boxes on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your name and email.
Any information that you provide to Motoring Assistance Limited is managed by Motoring Assistance Ltd, which is registered as a data controller with the Information Commissioners Office in England under notification number: ZA462447. If you have any queries about the information, we hold about you, please contact us at [email protected] or write to us at Motoring Assistance Limited, Kemp House, 152-160 City Road, London, England, EC1V 2NX
For further information about how Motoring Assistance ltd use your data please go to our PRIVACY POLICY.
HOW TO CONTACT US
Broken down in the UK? Call us on: 0330 113 2433(Option 1)
Had an accident? Call us on: 0330 113 2433(Option 2)
For changes to your policy and all other queries, call us on: 0330 113 2433 (Option 3)
If you are hard of hearing, you can email us on: [email protected]
You can write to us at: Kemp House, 152-160 City Road, London, England, EC1V 2NX
TERMS AND CONDITIONS
YOU THE CUSTOMER & US
YOU – means the customer, this will depend on the cover you have selected and be subject to the terms and conditions and exclusions applied to each membership.
US – means Motoring Assistance Limited (Company Number 10467192) trading as: “Motoring Assistance and/or www.motoringassistance.com”, Write to us at: Kemp House, 152-160 City Road, London, England, EC1V 2NX or email us at: [email protected]
IN THE EVENT OF A BREAKDOWN
OR IN THE EVENT OF AN ACCIDENT
Broken down in the UK? Call us on 0330 113 2433(Option 1) – Lines open 24/7
Had an accident? Call us on 0330 113 2433(Option 2) – Lines open 24/7
Need a quote? Call us on 0330 113 2433(Option 3) – Lines open Monday to Thursday 09:00 to 17:00 & Friday 09:00 to 15:00
For changes to your policy and all other queries email us at: [email protected] or call us on 0330 113 2433 (Option 4) – Lines open Monday to Thursday 09:00 to 17:00 & Friday 09:00 to 15:00
Our operators will ask you for the following information:
Once the arrangements have been made with a recovery operator, we will contact you with the updated information, including the estimated time of arrival. Therefore, please keep your mobile phone switched on and available to take calls at any time. Please avoid using you phone for unnecessary calls etc, which may make it difficult for Us to get through.
You will be asked to remain with or nearby your vehicle until the recovery operator arrives. Once the recovery operator arrives at the scene please be guided by their safety advice. If you have broken down on a motorway and have no means of contacting us, or are unaware of your location, please use the nearest SOS box and advise the emergency services of our telephone number. Each 100m marker has the direction of the nearest telephone.
Please note
CONDITIONS OF ACCIDENT ASSISTANCE
The following conditions apply to your membership. We may reject you assistance or cancel your membership if you or any driver refuses to comply with these conditions.
Accidents where you are at Fault
Accidents where you are not at Fault
CONDITIONS OF MEMBERSSHIP
The following conditions apply to your membership. We may reject you assistance or cancel your membership if you or any driver refuses to comply with these conditions.
DEFINITIONS
Our Membership contains specific wording with definitions which we have set out to ensure these are clear and which form part of contract between you and us.
Accidents
Means either your Vehicle or the vehicle you were driving was in a collision and subject to an unexpected incident.
Fault
An accident where you are considered to be to blame. Where you are to blame the insurers cant recover costs from someone else.
Non-Fault
An accident where you are considered not to be to blame. Where you are not at blame your insurer can recover the cost of the claim from someone else.
Breakdown / Broken Down
Means either your Vehicle or the vehicle you were driving has experienced a none pre-existing mechanical fault which may include loss of power from the battery which is preventing the vehicle from being driven safely on the public Highway. For the purpose of this definition we include damage or faults with tyres save for any deliberate damage or interference including: Flood, Fire, Theft, Deliberate Damage or Vandalism. Putting the wrong fuel in the Vehicle or mis-fuelling is not included in this cover.
Any mechanism which cools the vehicle or controls the temperature is not therefore considered a breakdown under our terms and conditions except in the circumstance the mechanism prevents the vehicle from being driven safely. You may be required to make subsequent arrangements for the repair or recovery in this scenario.
Caravan / Trailer
Means either your Vehicle or the vehicle you were driving was towing any caravan or trailer that adheres to the
following specifications: Max Weight (gross): 3 tonnes, Max Length: 7.0 metres (23 feet) including draw bar and coupling and Max Width: 2.44 metres (8 feet)
Excess / Cover Uplift
Means a payment which you may be required to pay under the contract and in addition to your monthly or annual payments.
Home
Means the home address registered with us when setting up the cover. Any changes to your address must be made in writing to us at least 72 hours before requesting any assistance or recovery under this contract.
Start Date
This is the date at 12:00am on which the cover starts from, agreed by Us, and will be after the 72 hour inception period.
Start of Membership
Your contract with us will not commence until 72 hours after your first payment. This may prevent you from accessing services from us until 72 hours has passed.
Vehicle Value
Means the reasonable cost determined by us to replace the vehicle taking in considering the make, model, age and condition of the vehicle from databases and information obtained from the motor industry or insurance businesses.
Membership
Means the membership contracted for between You and Us specifically, a vehicle or the vehicle you are driving.
You
Means the individual(s) named and identified on the Membership Details.
Membership Information
Means the contract or electronic documentation with information about You or the individual named in it for the purpose of the membership and forms part of the terms under the terms and conditions.
Membership Details
Means the terms and conditions set out within the document.
Misfuelling
Means the Vehicle or Vehicle you are driving which has been re-fuelled with the wrong fuel for that make, model or engine of that vehicle.
Personal Use
Means the Vehicle is not used for delivery, transportation service or service involving carriage of goods or being used for public or private hire on the public highway in association with a business or for commercial gain.
Recovery Operator
Means any individual or company appointed or instructed by Us to provide any assistance or recovery for You on behalf of us.
Roadworthy Condition
Means that the Vehicle is fully insured, has a road fund license, holds a current MOT certificate and has been properly maintained and serviced in line with the manufacturer’s guidelines. There also must be no known faults with the Vehicle.
Assistance Request
Means any request for assistance, service or a benefit under any section of this Membership.
Temporary Repair
Means any repair work that is untaken by any of our Recovery Operators.
Term
Means the duration of this Membership commencing from the Join Date as stipulated on Your Membership details.
Territorial Limits
Means England, Scotland, Wales, Northern Ireland and the Isle of Man.
Vehicle
Means any car, motorcycle or moped which complies with the following specifications and is used for Personal
Use only. Max Weight (gross): 3 tonnes, Max Length: 5.5 metres (18 feet) and Max Width: 2.3 metres (7.5 feet)
YOUR MEMBERSHIP
These terms and conditions apply to you the member and the vehicle outlined in the membership document.
The maximum payable for any assistance request from any one breakdown, including reimbursement costs is £1500.00, or the current market value of the vehicle.
If Your Vehicle suffers a breakdown and You require assistance within the United Kingdom, and the location is further than one mile from your home address we will;
Before one of the above services are carried out our experienced team will consider, the time of day, type of repair required, number of passengers, your location and/or anything that is discussed with our team.
Please note: In the event that assistance is required because the vehicle has a flat, blown or punctured tyre the following will apply:
ADD-ONS
These benefits will only be included if the add-on has been purchased along with the saver membership.
Nationwide Recovery
This add-on removes the 20 miles radius limitation for recovery meaning we will recover your Vehicle to a suitable place of repair, your home address or journey destination anywhere within the United Kingdom.
Home Start
This add-on means that we will provide assistance if your vehicle has broken down at your home address.
Onward Travel
Means we will reimburse the travel expenses for the driver and up to 4 additional passengers to any destination within the United Kingdom, up to a maximum of £100 per person. All receipts must be kept and provided to Us before any expenses are reimbursed.
Unlimited Callouts
This removes the 3 callouts per annum restriction. If excess is outlined in the membership document the excess will still be chargeable for each claim.
Lost Key Assistance
This add-on means we will still provide assistance when you have lost or damaged your keys. We will not cover the cost of any replacement keys or parts for your vehicle.
GENERAL CONDITIONS AND EXCLUSIONS OF MEMBERSHIP
If we are unable to carry out a Temporary Repair to your vehicle and You require recovery any caravan or trailer being towed will not be covered and there will be an additional cost for recovery. All faults with any caravan or trailer are not covered under the membership.
Recovery of the vehicle with travel for the driver and four additional passengers only is covered under this membership.
COMPLAINTS
We are committed to providing an exceptional level of service and do everything we can to make sure we meet our own high standards. However, we realise that sometimes things go wrong and there may be occasions when you feel you have cause for complaint. When this happens, we want to hear about it do that we can try to put the matter right. If you wish to register a complaint, please contact us:
Telephone: 0330 113 2433
Email: [email protected]
In Writing: Kemp House, 152-160 City Road, London, England, EC1V 2NX
To enable us to remedy the situation in a speedy and efficient manner, we have a documented, formal complaints procedure, a summary of which is outlined below.
Your statutory rights are not affected if you choose to follow the complaints procedure above. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
CANCELATION
You have the right to cancel this cover within 14 days of the start date of the cover without giving any reasons and you will receive a full refund unless a claim has been made. We may keep an amount that reflects the administrative costs of arranging and cancelling the cover at our discretion.
We reserve the right to withdraw and cancel your membership if you fail to pay premiums or instalments of premiums on demand, or fail within seven days of a written request from us, to provide any documentation of information required by us. In the event of us cancelling a cover after its beginning or its renewal our fees or commission will not be returnable.
We reserve the right to cancel your membership at any time without prior notice, if no claims have been made during the term of this membership then you will be refunded in full.
We reserve the right to refuse service if we suspect any type of fraudulent activity.
Motoring Assistance shall not be bound to accept renewal of any membership and may cancel any membership at any time without prior notice where there is a valid reason for doing so. A cancellation letter will be sent to you at your last known address. Valid reasons may include but are not limited to:
Provided the premium has been paid in full you will be entitled to a proportionate rebate of premium in respect of the unexpired period of the membership provided there has been no claim.
YOUR INFORMATION
Motoring Assistance Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with www.motoringassistance.com terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information by email or text from us about other services or products (as applicable) from us. You can normally do this by ticking specific boxes on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your name and email.
Any information that you provide to Motoring Assistance Limited is managed by Motoring Assistance Ltd, which is registered as a data controller with the Information Commissioners Office in England under notification number: ZA462447. If you have any queries about the information, we hold about you, please contact us at [email protected] or write to us at Motoring Assistance Limited, Kemp House, 152-160 City Road, London, England, EC1V 2NX
For further information about how Motoring Assistance ltd use your data please go to our PRIVACY POLICY.
HOW TO CONTACT US
Broken down in the UK? Call us on: 0330 113 2433(Option 1)
Had an accident? Call us on: 0330 113 2433(Option 2)
For changes to your policy and all other queries, call us on: 0330 113 2433 (Option 3)
If you are hard of hearing, you can email us on: [email protected]
You can write to us at: Kemp House, 152-160 City Road, London, England, EC1V 2NX